LIC redesigns eServices and launches Premier Services

LIC of India has completely redesigned and revamped its popular eServices portal for customers and launches ‘Premier Services‘ to offer streamlined services. One major change with redesigned eServices is that Aadhaar or PAN number has been made mandatory to access the portal. The newly designed portal offers easy navigation with better user experience.

Let us have a look at the major changes and the functionalities of the new e services portal which includes newly launched Premier services also.

How to login to LIC eServices portal?

LIC eServices portal is available at LIC of India’s website (www.licindia.in) and can be accessed using the link ‘Customer Portal’ provided prominently in the home page. On clicking the link you will be taken to a new page where you can select the options ‘New User’ or ‘Registered User’. Select the option applicable for you.

How to use LIC eservices and LIC premier services

New Users – How to register for eServices ?

In order to enable ease completion of registration process for eServices, it is advisable to keep following information handy.

  1. Policy Number
  2. Instalment Premium
  3. Date of Birth
  4. Mobile Number
  5. e-mail ID
  6. PAN / Aadhaar number

LIC eServices and LIC Premier services New user registration

Enter the information as shown in the info gram shown above. All the fields marked with * are to be filled promptly. Either one of PAN or Aadhaar number is mandatory for new registration. Instalment premium does not include the service tax or GST if any, paid along with the premium. Click on ‘Proceed’ button once all the fields are filled.

Select ‘username’ and ‘password’ of your choice and complete the registration process in the next screen.

View this video tutorial to understand more about LIC’s eServices and premier services.

Existing users – Changes in eServices

Customers who have already registered for eServices earlier can login to new eServices portal using their existing username and password. But the login interface has changed which requires you to give your date of birth also along with the user name and password.

LIC e services and premier services existing customers

When you login for the first time to the portal you will be prompted to give your Aadhaar or PAN number to proceed. Aadhaar or PAN number provided once is automatically stored in your profile and you need not enter it again in future logins.

LIC Premier Services – What is it ?

In the new eServices portal, LIC of India offers two levels of services.

  1. Basic Services
  2. Premier Services

Basic services are available for all policy holders who register for eServices while Premier Services are available only to policy holders who undergoes premier services enrolment procedure. As eServices can be availed for the policies of self, spouse and minor children, Premier services can be availed only for policies of self and minor children.

LIC eServices vs LIC Premier Services facilities offered

Update: LIC has started Online Loan Processing and Repayment through e Services Portal. Read more on how to take and repay ONLINE loan from LIC.

LIC Premier Services – How to register?
  1. Click on the Premier Services ‘Register Now’ button
  2. Click on Proceed to “Generate Registration Form”
  3. Print the form, sign it and upload the scanned image of the form
  4. Upload identity proof (PAN Card / Aadhaar Card / Passport)
  5. After verification by LIC, an acknowledgement e-mail and SMS will be sent to you.
  6. Now you are ready to avail the Premier Services.

LIC Premier Services how to enroll

uploading of the documents are to be done through the “upload and submit documents” option available.

Note# The file size of the scanned image should be less than 100 KB and the image has to be in any of the following formats: .bmp, .png, .jpg, .jpeg, .gif, .tiff. Please don’t crop out any part of the image and avoid blurred image.

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Anish L J
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Anish L J

Anish L J is a finance, insurance and software consultant with more than 18 years of experience in these fields. He thoroughly follows developments in insurance and finance. 'INSURANCE FUNDA' (www.insurancefunda.in) is his endeavour to provide simple and solid solutions in the Insurance and Finance sectors.
Anish L J
Follow me

Anish L J

Anish L J is a finance, insurance and software consultant with more than 18 years of experience in these fields. He thoroughly follows developments in insurance and finance. ‘INSURANCE FUNDA’ (www.insurancefunda.in) is his endeavour to provide simple and solid solutions in the Insurance and Finance sectors.

60 thoughts on “LIC redesigns eServices and launches Premier Services

  • August 3, 2017 at 6:24 am
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    Is it possible to cancel all ECS with my LIC policies through eServices? The problem is my ECS registered with LIC does not work and I have to pay premium with extra charges. I had given request to cancel my ECS due to this. But they have not done so in spite of my repeated requests.

    Reply
    • August 3, 2017 at 1:58 pm
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      Dear Nandan, You cannot cancel your ECS through eServices. Cancelling ECS requires mode change and that can be done through the branch office only. Further for your information, LIC has shifted from ECS to NACH which is a more efficient system. If you want, you can register your policies on NACH by filling a NACH mandate form and submitting it along with the bank ID proof. IF you want to know more on NACH you can use this link. NACH – everything you should know.

      Reply
  • September 12, 2017 at 12:48 pm
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    IS THERE ANY EXTRA CHARGES FOR AVILING LIC PREMIER SERVICES

    Reply
    • September 14, 2017 at 12:56 am
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      No charges are involved in using LIC Premier services

      Reply
    • October 13, 2017 at 6:25 am
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      why i should register for premium services

      Reply
      • October 13, 2017 at 8:50 am
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        Many advanced options under e services like online loan, viewing proposal forms and more are available only through premier services.

        Reply
  • September 14, 2017 at 9:49 am
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    Hi,
    I registered for the premier services 2 weeks back and the status is showing as Published. What does it mean? is my premier services ready to use or its still not been approved?

    Reply
    • September 14, 2017 at 12:10 pm
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      Your premier services is approved. please try using the options.

      Reply
  • September 18, 2017 at 6:19 am
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    Hi, I have registered with LIC premier services and uploaded all the required documents and the status is showing PUBLISHED. But when i take Premier Services on the Portal it is still showing the message “Premier Service is Mandatory to access this service”

    Reply
    • September 19, 2017 at 5:57 am
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      Dear Felix, Please contact Customer Relations Manager of your division to resolve premier services related issues faster.

      Reply
  • September 23, 2017 at 11:22 am
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    thanks for information , i have enrolled for Premier Services it display status as PUBLISHED after uploading form,what is the meaning of it and when i click on Premier Services in left side menu,it display alert massage “Premier Services registration is mandatory ” even after registration completed.

    Reply
    • September 23, 2017 at 3:05 pm
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      Hi Madan Raut, Generally it will take few more days after uploading the documents to get ‘Premier Services registration’ active. Please wait for on week and see whether it is working.

      Reply
  • September 23, 2017 at 3:48 pm
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    Hi I am registered with the e service of LIC. I registered but there was a delay in uploading the documents and now that the status is “REQ_EXPIRE”.

    What should i do to upload the documents now. Please help

    Aneek datta

    Reply
    • September 24, 2017 at 12:03 am
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      Try to do the process once again..

      Reply
  • September 25, 2017 at 7:10 am
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    Thankyou sir for your reply. But the Registration button is Deactivated, Not able to Generate form etc

    regards

    Reply
    • September 26, 2017 at 9:52 am
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      Anish Ji,

      Any suggestions further

      regards

      Reply
      • October 7, 2017 at 12:19 am
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        Please contact customer relations manager of your division to resolve it.

        Reply
  • September 26, 2017 at 7:22 am
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    HI Anish,

    When i clicked on Register Now button it is showing message as “Please verify your mail and mobile number to register for premier services”. Can you please provide me details for how to verify mobile and mail id.

    Thanks,
    Naga Sai

    Reply
    • September 26, 2017 at 9:09 am
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      Please check your e mail Id for a mail from LIC. Please follow the instruction in the mail.. Similarly check your mobile for a message.

      Reply
  • September 29, 2017 at 3:52 am
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    Hi, When i was trying to register Premier services, i have been asked to verify email id and mobile number to register for premier services, but i did not find any option to verify them. Could you please help?

    Reply
    • October 2, 2017 at 1:25 am
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      Please check for a mail from LIC in your inbox.

      Reply
      • October 4, 2017 at 1:41 pm
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        Hi,

        I do got a email confirmation for premium services. But the link expired in 3 days.. Now how to register for premium services?

        Reply
        • October 5, 2017 at 12:37 am
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          Try to start the process all over again..

          Reply
  • September 30, 2017 at 10:24 am
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    On old LIC portal, it used do show total accumulated bonus for each of policy. Where can I see that in the new portal?

    Reply
  • October 1, 2017 at 1:46 pm
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    I also want to register for premier service but on clicking button I am getting message ” Please verify your email I’d and mobile number” although my email I’d and mobile number is correct but did not get any message from lic after login the new portal.

    Reply
    • October 2, 2017 at 1:27 am
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      Please check all your email inbox tabs such as spam and promotions for a mail from LIC.

      Reply
      • October 4, 2017 at 6:31 am
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        Checked all the folders like spam and other folders as well. Neither got mail or SMS. There must be a link to send the verification mail and SMS again n again if user did not get it. Seems there is a lack of functionality.

        Reply
  • October 4, 2017 at 10:42 pm
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    I also want to register for premier service but on clicking button I am getting message ” Please verify your email I’d and mobile number” although my email I’d and mobile number is correct but did not get any message from lic after login the new portal. Checked all the folders like spam and other folders as well. Neither got mail or SMS. There must be a link to send the verification mail and SMS again n again if user did not get it.

    Reply
    • October 5, 2017 at 12:40 am
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      Naturally the mail should come. And sometimes there is a delay also. Please check the folders after a day or so. If e mail verification link is still missing then it could be a technical error. Try to do the process once again.

      Reply
      • October 5, 2017 at 5:41 pm
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        Can you please tell me, how can we process it again? I do not see any link on website.

        Reply
        • October 7, 2017 at 12:16 am
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          Can you tell at what stage of registration the you got problem…

          Reply
          • October 7, 2017 at 6:09 am
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            I logged in as registered user with my old user Id, password and DOB. Then on next screen it asked about Aadhaar number or PAN card and some other details like mobile no. Email id etc(as I remember), I entered all the details except Aadhaar number. After that I was able to login. Now whenever I am logging , no such screen is coming. So not sure how to verify email and mobile number now. This seems as bug for old users.

          • October 11, 2017 at 7:46 pm
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            Waiting for response of my previous comment that was on Oct 7 2017.

  • October 11, 2017 at 11:35 am
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    While registering the LIC’s Premier Services..it asking for verify Email address and mobile number..can you please help us how to verify that.

    Reply
  • October 19, 2017 at 6:26 pm
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    I have registered for LIC premium Service and Status is Generated.In how many days , Service will be activated for use?

    Reply
    • October 21, 2017 at 2:14 pm
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      It depends on how fast your account is verified by LIC. It can take a period any were between a couple of days to more than a week.

      Reply
  • October 22, 2017 at 12:59 pm
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    Reply to my question as well. Did not hear from you.

    Reply
  • November 2, 2017 at 5:15 pm
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    When I am going to enroll myself in premier services,I face a problem – after clicking on the generate registration form tab,it is shown that not eligible and reason is here service request under processing.Now please let me know how can I recover that.

    Reply
    • November 3, 2017 at 1:20 am
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      Have you already tried the registration process earlier? If so up to what level you have done it?

      Reply
  • November 3, 2017 at 11:43 am
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    Premier service has a lot of issues for existing users. Not able to verify my email and mob. no. Mentioned the issue but did not get the proper answer.

    Reply
  • November 7, 2017 at 10:20 am
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    Premier service registration is really problem for already existing users. As I am try to click on register button it is saying please verify you mail and mobile number. Mail confirmation link sent. I went to my mail and successfully verified my mail id but I am not getting any link in my mobile as such I am unable to premier services

    Reply
    • November 8, 2017 at 3:31 pm
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      It seems there is some bug in the registration process. Hope LIC will rectify it soon..

      Reply
    • November 16, 2017 at 5:39 am
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      You will have to contact LIC branch office to make corrections in your name..

      Reply
  • November 16, 2017 at 11:06 am
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    sir can you tell me lead time of primer services after submit documents.

    Reply
    • November 18, 2017 at 12:38 am
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      Normally it takes around 10 days..

      Reply
  • November 18, 2017 at 7:06 pm
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    Sir,

    On uploading the registration form and KYC status show as ” PUBLISHED” what does it means ?

    Reply
    • November 19, 2017 at 12:07 am
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      Wait for the verification process to get completed..

      Reply
      • November 24, 2017 at 6:48 pm
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        Sir,

        Normally how many days it will take for verification, whether any confirmation mail will be sent by LIC, how the status can be verified.

        Reply
  • November 19, 2017 at 7:03 pm
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    Do I need to enroll separate Premier Services for myself & spouse?

    Reply
    • November 20, 2017 at 11:55 pm
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      As eServices can be availed for the policies of self, spouse and minor children, Premier services can be availed only for policies of self and minor children. You will have to enrol separately for you and spouse.

      Reply
  • November 30, 2017 at 9:19 am
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    are the newly launched “LIC’s Premier services” chargeable or free of charge for all users subject to registration?

    Reply
    • December 1, 2017 at 12:59 am
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      LIC’s Premier services is ‘free‘ for all users subject to registration..

      Reply
  • December 6, 2017 at 12:14 pm
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    Hi Anish.

    i tried adding my Spouse with policy number but am getting error.
    could you tell me if i can add my spouse to the same profile that i maintain for myself.
    Moreover i registered for Premier Services but it has been more than a week and it is still not processed.

    Reply
    • December 10, 2017 at 12:50 am
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      Please note that eServices can be availed for the policies of self, spouse and minor children where as Premier services can be availed only for policies of self and minor children only.
      The processing of the premier services can take a couple of weeks as of now. please wait to get approved by LIC.

      Reply
  • December 7, 2017 at 8:48 am
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    Good information provided by the Author. THank you sir.

    Reply
  • December 10, 2017 at 4:54 pm
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    i am trying to register for premium services – it shows as published – what it means

    Reply
    • December 11, 2017 at 6:57 am
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      Wait for few days to complete the verification process at LIC’s end.

      Reply
  • December 11, 2017 at 8:23 am
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    Its been over 3 weeks premire service request is still in published state. No action from LIC. pathatic bogus service by LIC.

    Please let me know where to complain.

    Reply
    • December 13, 2017 at 5:15 am
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      Please contact customer relations manager of your division for grievance redressal. You can get his phone number from nearest branch office.

      Reply

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